Craftsman operates their business with integrity and honesty. When things go wrong during the building process, they are quick to fix them once they are pointed out, and they are pleasant to work with. We would recommend Craftsman for most homeowners. However, for those who desire their project to be perfect in all aspects of construction and finish, our experience has been that the homeowner must be vigilant when working with Craftsman and their sub-contractors, or some results will just be average at best. With a good working relationship, though, there is little doubt that the results could be exceptional.